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Technology Analyst – Reservations
| Company | Southwest Airlines |
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| Location | Dallas, TX, USA |
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| Salary | $91250 – $101400 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Proficient knowledge of business analysis, process modeling and redesign
- Proficient knowledge of technical environments
- Proficient knowledge of software development methodologies
- Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
- Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to work effectively in a strong Customer service/team oriented environment
- Ability to research, create, and document requirements, processes, and technical specifications
- Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
- Ability to teach and mentor others concerning technical and business subjects
- Required: High School Diploma or GED
- Required: Bachelor’s degree in Business, Engineering, Computer Science, or Information Systems, or related field; or equivalent formal training
- Required: Intermediate-level experience, fully functioning broad knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
Responsibilities
- Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
- Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
- Stay informed about current developments within his or her expertise
- Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Estimate effort and value for solutions
- Apply business solutions with broad level knowledge about technology platforms/architectures
- Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
- Establish or follow prioritization process to drive work, completing work with a sense of urgency
- Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
- Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
- May perform other job duties as directed by Employee’s Leaders
Preferred Qualifications
No preferred qualifications provided.
