Technical Writer – Methods & Procedures Specialist
| Company | PNC Financial Services |
|---|---|
| Location | Indianapolis, IN, USA, Fort Wayne, IN, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Exceptional writing skills
- Strong communication skills
- Excellent organization skills
- Process design skills
- Design skills
- 2+ years of relevant professional experience
- University/college degree or comparable combination of education and experience
Responsibilities
- Develop clear and concise documentation for internal training guides
- Collaborate with subject matter experts to gather information and ensure accuracy in documentation
- Create visually appealing and user-friendly documents using various tools and platforms
- Document and update the configuration, usage, and maintenance procedures for various internal tools
- Document and update comprehensive guides for end-users on tool functionalities
- Keep documentation up-to-date with any changes to tools or processes
- Communicate effectively with team members and stakeholders to gather information and ensure accuracy
- Collaborate with teams to align documentation with current processes and methodologies
- Conduct regular reviews of existing documentation to ensure accuracy and relevance
- Implement feedback from end-users and stakeholders to enhance documentation quality
- Assist in creating training materials based on documented processes and tools
- Provide support for training sessions to ensure understanding and adoption of documented procedures
Preferred Qualifications
- Auditing Operations
- Competitive Advantages
- Crisis Management
- Disaster Recovery Planning
- Process Design
- Regulatory Compliance