Technical Writer
| Company | Scale AI |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $80000 – $100000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Strong technical background (bachelor’s degree in Technical Communication, Computer Science, or a related field)
- 1+ years of experience in technical writing, preferably in a technology or software development environment.
- Strong understanding of technical documentation principles and best practices.
- Excellent communication and collaboration skills, with the ability to work effectively across diverse teams.
- Ability to learn and understand complex technical concepts.
- Strong organizational and time management skills.
- Experience with content management systems.
- Entrepreneurial experience and mindset – you are excited about building things from scratch and are highly adaptable to constant change.
Responsibilities
- Identify and address knowledge gaps by creating new documentation, updating existing content, and developing new training materials to ensure all teams are using the newest tools and processes.
- Develop comprehensive training materials, including documentation, tutorials, and guides, based on existing and new tools and processes tailored to the needs of various user groups, including all operators, and our international support agents and queue manager teams, ensuring clarity and usability at all levels of the business.
- Content maintenance. Regularly review and update documentation to ensure accuracy and relevance.
- Work closely with cross-functional teams and stakeholders (engineers, product managers, operators and other subject matter experts) to gather, synthesize, and translate complex technical information into clear, actionable documentation & training.
- Lead and assist in the delivery and support of training and onboarding programs.
Preferred Qualifications
- Entrepreneurial experience and mindset – you are excited about building things from scratch and are highly adaptable to constant change.