Technical Support Specialist III - Desktop Support

Technical Support Specialist III – Desktop Support

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (5 Years)

Provides daily support for the computing desktop; including operating system, software installation and maintenance and hardware.
Respond to assigned tickets.
Evaluates, prioritizes, resolves problems and requests or escalates to appropriate support areas.
Acts as the front-facing support liaison for all desktop-related support issues.
Provides support documentation and collaborates with higher level technical areas on planning and issue resolution.
Employee will be assigned tasks associated with projects; including system upgrades, system integration and system administration.
Employee may conduct project planning activities related to system administration functions.
The employee acts as a liaison between customers and senior technical staff and as such is required to have strong customer service skills, including great written and verbal communication skills.
Sets up, installs, configures and deploys new PCs and peripheral equipment.
Acts as an escalation point for audio-visual issues within classroom and conference spaces.
Provide support in those spaces, develops familiarity with the customer needs and develops strategy to deliver those requests.
Attends formal training, conduct self-paced training through online courses or on the job training, attend conferences and engage with peers to maintain broad understanding of technologies and keeping abreast of new technologies.