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Technical Support Specialist – Aircraft Connectivity
| Company | Echostar |
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| Location | Atlanta, GA, USA |
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| Salary | $59500 – $85000 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior |
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Requirements
- Two-year degree in a technical field or combination of relevant work experience and certifications.
- Prior experience with Inflight Connectivity Systems.
Responsibilities
- Support all facets of airline customer maintenance operations for the Hughes in-flight connectivity system.
- Monitor all incoming and active discrepancies using a ticketing system and establish maintenance plans with the airline to ensure issues are being addressed.
- Examine technical performance data to diagnose system faults and provide corrective actions for airline technicians.
- Interpret a variety of technical manuals, wiring diagrams, and schematics to provide technical guidance.
- Utilize various data sources, such as performance metrics, tickets, and system logs to facilitate troubleshooting and diagnostics of aircraft IFC system.
- Focus on resolving faults with speed and efficiency while also ensuring compliance to federal regulatory guidelines.
- Accomplish projects and assignments as needed, which are sometimes broad in nature, and frequently may require engagement with cross functional teams.
- Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
- This position may require occasional travel.
- Communication skills with customer in providing system training, troubleshooting guidance, and reporting requirements.
- Collaborate with Hughes cross-functional teams to resolve technical issues and implement improvements in support of customer aircraft.
- Continuously analyze and improve support systems, tools, and processes to drive cost reduction, improve customer performance, and enhance efficiency.
Preferred Qualifications
- Strong verbal, written, and interpersonal communication skills
- Experience in the servicing and operation of Inflight Connectivity/SATCOM Systems
- Strong analytical skills and troubleshooting experience.
- Ability to work nights, weekends, and holidays as needed to maintain 24/7 technical support.
- This position may require occasional travel.
- High attention to detail and strong organizational skills.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- Strong problem-solving abilities and proactive mindset.
- Proficiency in Microsoft Excel, PowerPoint, and other office software.
- Strong interpersonal skills and the ability to collaborate effectively with internal teams and customers.
- Resilient under pressure with the ability to handle complex situations and resolve conflicts.
- Strategic thinker with the ability to innovate and improve processes.
- Experience in Avionics systems
- Aircraft maintenance and operations experience a plus
