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Technical Support Specialist
| Company | Cents |
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| Location | Toronto, ON, Canada |
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| Salary | $60000 – $60000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Excellent verbal and written communication skills, with a professional and empathetic customer approach
- Strong organizational skills and exceptional attention to detail
- Proven ability to analyze technical problems and apply logical troubleshooting techniques
- Comfortable working independently and prioritizing tasks in a dynamic, customer-focused environment
- Ability to quickly learn and understand new technical systems, both hardware and software
Responsibilities
- Work closely with customers to support both new system installations and existing hardware/software deployments
- Be the expert on how our readers interface with laundry machines
- Troubleshoot hardware connectivity
- Guide users through mobile app configurations
Preferred Qualifications
- 1–3 years of experience in a customer-facing technical support role
- Hands-on experience with hardware troubleshooting, particularly with connected devices or machinery
- Familiarity with troubleshooting IT systems, including mobile apps, kiosks, or network-connected modules
- Experience supporting installations or field technicians is a plus
- Comfort using ticketing systems, CRM platforms, and support tools
