Technical Support Specialist

High School diploma or GED required.
Associates degree in Information Systems or related field preferred.
1 + years of experience providing online and phone technical support required.
Experience using cell phone, laptop and tablet to perform work activities required.
Experience installing and troubleshooting computer hardware and software, including Microsoft Windows servers and networks, applications and peripheral devices such as printers, scanners, scales, infusion pumps and other devices required.
Required to work evening, weekends, and holidays on a rotational basis as well as ‘on-call’.
Experience supporting web-based and client-server database applications preferred.

Instructing customers on how to use hardware and software applications.
Recording and documenting all customer interactions and escalates issues as necessary.
Providing level 1 support via phone, chat, and email for new and existing customers. Additionally, updating work orders, completing checklists or call scripts, accessing portals and training, diagnosing problems, and more.
Following all Baxter Good Documentation Practices, adheres to training, and maintains compliance with data privacy laws including HIPAA and GDPR.
Reacting quickly and remaining calm under pressure.
Reading electrical and pneumatic diagrams as well as sharing knowledge in any of the following areas: microprocessors, programmable controllers, electronics, circuit analysis, mechanics, sensor or feedback systems.

Experience supporting web-based and client-server database applications preferred.
Contributing to and accessing information from a Knowledge Management (KM) system preferred.
Technical certifications are a plus.
Medical device or healthcare industry experience preferred.