Technical Support Specialist
| Company | Shakudo |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- 1-3 years of experience in technical support, IT HelpDesk, or related customer support roles, with a strong understanding of AI, DevOps, or cloud-native technologies.
- Proficiency in troubleshooting containerized environments using Kubernetes and Docker.
- Experience with AI/ML workflows, including familiarity with frameworks like TensorFlow, PyTorch, MLflow, and tools for API integrations.
- Experience in providing technical support in cloud environments (e.g., AWS, Azure).
- Excellent written communication skills in English, with the ability to explain complex technical concepts clearly.
- Proactive approach to problem-solving and customer support, with strong attention to detail.
- Familiarity with tools like Zendesk or ServiceNow for ticketing and customer issue tracking.
- Experience in maintaining and improving technical documentation.
Responsibilities
- Respond promptly to customer queries related to Shakudo’s AI & Data Platform, including platform setup, deployment, AI/ML workflows, data pipelines, integrations, and system performance.
- Maintain accurate records of customer issues and troubleshooting steps. Escalate issues to internal teams as necessary, ensuring smooth transitions and timely resolution.
- Provide clear, concise, and professional technical support via written communication platforms (e.g., Microsoft Teams, Slack, and Email).
- Collaborate with engineering and product teams to resolve recurring issues.
- Specialize in several areas of the Shakudo platform, such as platform deployment, Kubernetes, Docker, AI/ML workflows (MLflow, OpenAI, LLM tools), data pipelines, storage (Postgres, NoSQL, MinIO), integrations, and system performance monitoring (Prometheus, Grafana).
Preferred Qualifications
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No preferred qualifications provided.