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Technical Support Specialist
| Company | Blueprint Technologies |
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| Location | Redmond, WA, USA |
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| Salary | $70000 – $75000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of IT support experience, including at least 2 years in a procurement or hardware management role.
- Proficiency with Microsoft services such as Azure Active Directory and Azure DevOps.
- Hands-on experience with scripting languages such as Python, C#, or PowerShell.
- Strong documentation and communication skills, both written and verbal.
- Demonstrated experience resolving technical issues in a customer-focused manner.
Responsibilities
- Collaborate with studio management and technical leadership to address IT-related needs across the studio.
- Procure, configure, and manage PC hardware, peripherals, and equipment recycling.
- Provide day-to-day IT support, troubleshooting and resolving hardware and software issues.
- Manage user accounts and access via Azure Active Directory.
- Maintain accurate records of PC and hardware inventory.
- Write and maintain scripts (using Python, C#, or PowerShell) for test automation across PC and console environments.
- Support and maintain automated test infrastructure for lab machines.
- Work with broader enterprise IT teams to align with best practices and address escalated technical concerns.
Preferred Qualifications
- Experience supporting game development teams or in a studio environment.
- Familiarity with multiple operating systems.
- Previous involvement in automated testing environments for software or hardware.
- A relevant degree in IT, Computer Science, or a related field is a plus but not required.
