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Technical Support Engineer – Rapid
| Company | KLA |
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| Location | Phoenix, AZ, USA |
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| Salary | $35.77 – $60.82 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior |
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Requirements
- Bachelor’s Level Degree and related work experience of 5 years OR equivalent work experience
- Experience with pneumatics, mechanical and electrical components
Responsibilities
- Providing assistance and support to the Customer Service Engineers in diagnosing, troubleshooting and debugging sophisticated optical/electro-mechanical equipment, computer systems coupled with sophisticated software solutions
- Be the lead/owner and provide solutions to field raised issues where the Customer Service Engineer has been unable to resolve these issues in the systems at customers’ sites
- Thoroughly recognizing the real problem, aligning for resources, gap analysis, providing POAs
- Working with engineering teams, host meetings of multiple teams to discuss technical issues in details
- Be available to travel within region and worldwide to support escalated issues on site. Travel percentage estimated to be 30-50%
- Supporting NPI and product sustaining/cost of service reduction by suggesting on improvement opportunities, participating or owning certain operations in new project introductions and/or continuous improvement projects
- May be involved in customer installation, relocation, and upgrade of equipment as well as providing training to KLA and non KLA personnel
Preferred Qualifications
No preferred qualifications provided.
