Technical Support Engineer – Integrations
| Company | ServiceNow |
|---|---|
| Location | Santa Clara, CA, USA |
| Salary | $87700 – $136000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 0-2+ years customer facing technical support experience
- Ability to troubleshoot difficult technical issues with ease and complexity
- Ability to read basic Java/JavaScript code
- Familiarity with networking concepts and troubleshooting
- In-depth knowledge of Web Services
- In-depth knowledge of email server configurations and protocols
- In-depth knowledge of authentication and authorization concepts
- Familiarity with relational databases
- Ability to explain solutions to complex technical problems
- Personal commitment to quality and customer service
Responsibilities
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
- Provide amazing customer support experiences using skills that include building trust, showing empathy, and excellent communication.
- Employ various diagnostic tools to isolate the potential cause of issues.
- Diligently manage and resolve challenging issues assigned, coordinating assistance from additional teams when necessary.
- Provide input across business units regarding process and product improvements based on experiences with technical issues for customers.
Preferred Qualifications
- Ability to speak and read Spanish or Portuguese desired, but not required