Technical Support Engineer
| Company | Ataccama |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience in a technical support role
- Proficient in SQL and relational databases
- Strong written and verbal communication skills
- Demonstrate algorithmic thinking and a proactive troubleshooting mindset
- Strong sense of ownership and exceptional organizational skills
- Thrive under pressure and manage multiple tasks effectively
Responsibilities
- Assist Ataccama customers in solving technical issues
- Represent Ataccama through daily communications with customers via JIRA and Zoom to resolve Support Tickets
- Solve advanced analytic issues related to Ataccama products and their integration with supported third-party software
- Answer how-to questions, and suggest workarounds
- Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers
- Leverage the knowledge you gain and contribute to our documentation and knowledge base
- Analyze support requests and escalate product bugs to product management
- Work in close collaboration with a variety of teams within the company
- Manage your day and prioritize tasks on your own
Preferred Qualifications
- General networking knowledge
- Integration with SSO
- XML, XSLT