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Technical Support Associate Mandarin Speaking

Technical Support Associate Mandarin Speaking

CompanyChowBus
LocationNew York, NY, USA
Salary$60000 – $65000
TypeFull-Time
DegreesBachelor’s
Experience LevelEntry Level/New Grad, Junior

Requirements

  • Bilingual proficiency in English and Mandarin required
  • A valid driver’s license and access to a vehicle is required

Responsibilities

  • Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment.
  • Work with menu team to set up and configure the restaurant’s menu correctly prior to installation and help with menu requests as needed after installation.
  • Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
  • Collect, organize, and solve feedback from restaurant partners and customers.
  • Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
  • Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
  • Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.

Preferred Qualifications

  • 1+ years of relevant experience highly preferred
  • Prior startup experience preferred
  • Bachelor’s degree in a related field preferred