Technical Support Associate Mandarin Speaking
| Company | ChowBus |
|---|---|
| Location | New York, NY, USA |
| Salary | $60000 – $65000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Bilingual proficiency in English and Mandarin required
- A valid driver’s license and access to a vehicle is required
Responsibilities
- Install, configure, and train restaurant staff on Chowbus products including hardware and networking devices – terminals, kiosks, handhelds, printers, and other peripheral equipment.
- Work with menu team to set up and configure the restaurant’s menu correctly prior to installation and help with menu requests as needed after installation.
- Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
- Collect, organize, and solve feedback from restaurant partners and customers.
- Communicate with restaurants to understand their needs and optimize business performance by finding opportunities to implement impactful solutions for our restaurant partners.
- Collaborate with central operations, product, and engineering teams to drive adoption of new products, processes, and plans locally.
- Collaborate with local team to ensure growth and profitability of our restaurant technology solutions. Discover upsell opportunities and partner with local restaurant technology sales team to ensure execution.
Preferred Qualifications
- 1+ years of relevant experience highly preferred
- Prior startup experience preferred
- Bachelor’s degree in a related field preferred