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Technical Support Associate

Technical Support Associate

CompanyGlobal Payments
LocationOklahoma City, OK, USA
Salary$Not Provided – $Not Provided
TypeFull-Time
Degrees
Experience LevelJunior, Mid Level

Requirements

  • High School Diploma or Equivalent
  • Typically Minimum 2 Years Relevant Exp
  • Proven team player with outstanding interpersonal and communication (written & oral) skills
  • Experience of cross functional working and cultural sensitivity
  • Demonstrated experience supporting end user Windows, Chrome, and Apple devices within an enterprise setting
  • Knowledge and administration of Microsoft Active Directory

Responsibilities

  • Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practices for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution
  • Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times
  • Troubleshoot and repair hardware and software issues on multiple operating systems
  • Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals
  • Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies
  • Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms
  • Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes
  • Deploy software and system images for multiple OS and hardware standards
  • All other duties as assigned.

Preferred Qualifications

    No preferred qualifications provided.