Technical Support Analyst I/ II
| Company | Printpack |
|---|---|
| Location | Grand Prairie, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Experience working in the technical support field, preferably in a manufacturing environment.
- Must have hands-on experience with desktops/laptops/tablets/smart devices; Windows 10, software installs, imaging and restores, virtual server environments, patch management, and network strategies.
- Excellent verbal and written communication skills.
- Self-starter with high motivation and ability to work with geographically dispersed management.
Responsibilities
- Perform all IT Support related service work, including but not limited to imaging, software installations, problem diagnosis and repair necessary for end-users and server-related computing devices, printers, and RF scanners.
- Troubleshoot and work with vendors on IT hardware technical issues.
- Provide end-user support for Microsoft Office 365, Windows 10, SharePoint, and Microsoft Access databases.
- Ensure IT-related inventories are kept up to date and peripherals are readily available.
- Administer user accounts through Active Directory.
- Familiar with WAN/LAN technologies, including switches, routers, wireless access points, port configurations, and remote VPN.
- Collaborate with Corporate and Engineering resources, follow up and escalate to appropriate teams, as necessary.
- Support Enterprise-wide application(s).
- Take ownership of issues and follow through to completion.
- Support strategic corporate initiatives and projects.
- Ensure adherence to IT policies, standardization of processes and procedures.
- Keep apprised of trends in technology to improve customer experience and productivity.
- The job requires on-call support and escalation, as necessary.
Preferred Qualifications
-
No preferred qualifications provided.