Technical Success Manager - Research

Technical Success Manager – Research

1-2 years of experience in a technical, consulting, or client-facing role
Ability to thrive in a fast paced environment, managing multiple projects simultaneously across various customers
Experience working with customers in all phases of their adoption journey
Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
Comfort in working both autonomously and collaboratively
Ability to articulate technical concepts to a non-technical audience
Detail-oriented with an ability to prioritize and meet deadlines
Familiarity with software and front-end development
Track record of success in building customer relationships at multiple levels of a clients’ organization

Collaborate with customers to define business requirements, understand challenges, and translate their vision into value-based solutions
Provide proactive thought leadership and contribute to a growing knowledge network of best practices and methodologies that improve the effectiveness of our team and the information available to our clients
Manage end-to-end research requests by overseeing discovery, scoping, and coordinating with the Edge delivery teams for successful implementation of Edge subscription offerings (including top-notch knowledge and expertise on synthetic sample delivery)
Maintain polished communication with clients, ensuring timely responses and effective follow-through on issues and escalations to build long-term partnerships
Work closely with Edge Account Executives and Delivery teams to build account strategies, accelerate growth, and ensure recommended solutions lead to impactful insights
Develop educational content to help users maximize Edge data solutions and effectively communicate the product roadmap expectations

Deep understanding of the market research landscape and trends
Ability to bring AI to the forefront of all conversations with clients
Focus on delivering value and impact to the customer
Maintain a growth mindset that is focused on personal development
Strong analytical capabilities to client’s research challenges to support their adoption and usage of Edge Instant Insights
Personalized, high-impact recommendations by anticipating customer needs and cultivating long-term relationships with industry professionals
Collaboration cross-functionally with delivery and sales teams to provide comprehensive solutions, while gaining a holistic understanding of how all departments contribute to overall business success