Technical Solutions Developer – Workspace Support – Google Cloud
| Company | |
|---|---|
| Location | Kitchener, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- Bachelor’s degree in Computer Science, Information Systems, related technical field, or equivalent practical experience.
- 5 years of experience in reading or debugging code with one or more of the following: Java, C, C++, Python or JavaScript.
- 5 years of experience troubleshooting and advocating for customers’ needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- Ability to work differing work rotations/shifts and non-standard work hours.
Responsibilities
- Manage customers issues through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Workspace.
- Develop an understanding of Google’s product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis, for identification and resolution of future issues.
- Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
- Work as part of a team of Developers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.
- Understand customer issues and advocate for their needs proactively with cross-functional teams like Product Management or Software Engineering.
Preferred Qualifications
- 5 years of experience with designing or managing distributed systems.
- Experience with managing hosted services/SaaS.
- Knowledge of Linux/Unix or Windows.
- Understanding of one or more Internet technologies: web-tech (e.g., HTTP, DNS, TLS), email (e.g., SMTP, anti-spam, anti-phishing), networking (e.g., routing, TCP/IP), IP telephony (e.g., SIP, H323), Identity (e.g., AD, SSO, OAuth, AuthSub) and HTML5.
- Proficiency in using SQL-like queries to analyze datasets of logs, extracting insights for performance monitoring, troubleshooting, and security investigations.