Technical Solution Engineer

Bachelor degree (Business / Economics….)
2 years of experience as a CSM / Support Engineer / Professional services – Big advantage
Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
Knowledge and understanding of UI/UX principles.
Ability to learn new technologies and product-lines quickly.
Multi-tasking and problem solving skills.
Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
Excellent communication skills.
Ability to work independently with little direct supervision and as part of a team.
Ability to determine the best course of action in cases of confusion or insufficient information.

Analyzing and researching customer use cases and processes in web applications.
Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
Implementing solutions that will scale to millions of users.
Advancing the world one step closer to Artificial General Intelligence.
Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
Creating internal documentation and resources to share knowledge within the organization.
Serving as an internal point of escalation for the WalkMe Support team and driving resolution of technical issues, including identification of root cause.