Technical Services Technician
| Company | Stanley Black & Decker |
|---|---|
| Location | Long Island City, Queens, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Associate’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent.
- Bachelor’s/Associate’s Degree in a related field preferred.
- Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable.
- Technical and mechanical ability to work with tools and machines, including diagnosing and repairing complex mechanical and CNC systems and reading and interpreting blueprints, technical manuals, and drawings.
Responsibilities
- Solve end-user problems through troubleshooting minor repairs, alignment and calibration of equipment, as well as product performance and trial test in order to achieve optimum product performance.
- Coordinate with Territory Account Manager(s) to effectively manage your territory, develop target opportunities and agree upon service/maintenance requests for existing customers.
- Utilize SFDC to collect and maintain data about product, machines, materials, end users and distribution, both Lenox and competitive accounts.
- Keep updated on industry by attending trade shows and seminars and on innovative technology.
- Maintain, calibrate and troubleshoot distributor welding equipment.
- Motivate distributors and keep distributor sales personnel focused on technical services as important value-added service when selling.
- Identify end-user application to provide most cost-effective product recommendation that will improve customer’s quality of process as it pertains to their sawing operation.
- Coordinate and implement technical product and application solutions that extend value to our customers, consumers and sales representatives.
- Learn, understand and apply all aspects of The Lenox Advantage, Site Survey Process and reporting tool. Convince customers of the value of LENOX products, running product trials against a competitor that may have a lower price, and convincing customers of the benefits of analyzing price vs. cost.
- This position involves approximately 50% overnight travel within territory.
Preferred Qualifications
- Sales experience in industrial sales is preferred.