Technical Service Manager – Fiber Bonding
| Company | Synthomer |
|---|---|
| Location | Akron, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s, PhD |
| Experience Level | Senior |
Requirements
- Bachelor’s Degree in Chemistry. Prefer Master’s degree, PhD or comparable experience in the field.
- Minimum 5 years’ experience in Technical service, Sales or R&D. Prefer background with fibre-bonding applications
- Strong understanding of the US fibre-bonding market
- Excellent communication skills internally and with customers
- Strong in building good customer relations
- Exhibit a high level of initiative and self-motivation
- Broad interests and willingness to take on relatively undefined challenges
- Strong project management skills
- Excellent oral and written communication skills
- Ability to work in a team setting and with members from different technical background
- Ability to work collaboratively with colleagues globally
- Basic knowledge of polymer chemistry, such as polymer synthesis, functionalization, and characterization as well as reactive compounding are desired
- Software programs: MS Office, SAP
- Additional language skills (Spanish and/or German) is a plus
- Up to 50% travel required
Responsibilities
- Ensure a proactive approach to SHE related issues and compliance with Group SHE principles and the Golden Rules in line with the Group’s core values
- Participate and execute new product development projects, liaising with internal technical teams
- Serve as technical and applications expert, providing greater understanding of the Fibre-bonding products via in depth training, within the company and to Distributors
- Develop guidelines and formulations for target segments and applications and give customers appropriate guidance for the use of our product range
- Collaborate with R&D and engineering teams to ensure product performance and reliability as well as driving new product development
- Provide direct technical support to customers and handle customer enquiries for the Fibre-bonding product line covering aspects such as product specification, design issues and complaints in region
- Maintain contact with existing and prospective customers, either independently or together with the sales team, using all communication channels. Support the current business, understand customer needs, identity and progress opportunities to expand the use of the entire product range
- Ensure with cooperation of Quality, Sales, Application Laboratories and Operations that customer complaints are handled effectively and to the satisfaction of the customer and ensure effective communication of the outcome
- Stay current on industry developments and advancements in technology related to the Fibre-bonding
- Develop and implement testing protocols and procedures for Fibre-bonding products
- Analyse test results and provide recommendations for product improvements or modifications
- Work with sales and marketing teams to develop product literature and technical data sheets
Preferred Qualifications
- Basic knowledge of polymer chemistry, such as polymer synthesis, functionalization, and characterization as well as reactive compounding are desired
- Software programs: MS Office, SAP
- Additional language skills (Spanish and/or German) is a plus