Technical Service Manager

Technical Service Manager

Requirements

• A high degree of electromechanical aptitude is imperative.
• Ability to work effectively with internal and external customers and work diplomatically in a demanding environment.
• Be proficient in Windows, Microsoft Office Suite, and familiarity with JD Edwards system is desirable.
• Exceptional oral and written communication skills.
• Ability to work well under pressure, possess a sense of urgency, and handle multiple priorities.
• Self-direction/ability to make sound decisions independently.
• The ability to lift sort and rework our materials at the customer’s facility.

Responsibilities

• Perform Performance Reviews and manage personnel development.
• Approve associates expense reports in accordance with PP accounting guidelines.
• Generate monthly activity reports for your team.
• Manage travel schedules and assign priorities.
• Assist in non-standard customer requests and questions.
• Work with the Packaging Systems Manager to strategically align resources geographically to provide a higher level of service at a lower cost and lower response time.
• Collaboratively work with the Packaging Systems Manager to develop best practices for the group.
• Assist with mentorship program of high potential candidates within the group.
• Collaboratively work together with the Packaging System Manager to develop and conduct training programs for customers and internal Printpack groups.
• Assist in Packaging Institute training.
• Identify areas for technical development where innovation and process improvement can create new opportunities or improve existing products delivering competitive advantage.
• Troubleshoot machine/material issues on site.
• Visit our customer’s facilities as well as their related Co-packers on a regular basis, fielding complaints, disposition of materials, documenting operating conditions of film and competitive activity are required and supporting Technical Service Representatives.
• Maintain customer feedback system.
• Prepare appropriate documentation on RMA materials.
• Maintain customer quality tracking for defective materials.
• Investigate defective materials identified in plants to determine root cause.
• Support all ISO related procedures.
• Support product development, working with Packaging Engineers and Plant Representatives in commercializing and refining specifications and quality procedures for new and existing products.
• Aide Sales and Development in assessing and ensuring Printpack capabilities meet specific customer performance-based requirements.
• Coordinate and manage commercialization trials.
• Provide a hands-on troubleshooting approach to solve customer machine and materials issues.
• Augment Printpack’s quality support staff by serving as a liaison between Printpack and the Customer.

Preferred Qualifications

• Hold a technical degree, have military experience in a technical field, or have packaging machine exposure.
• Will have 4 to 6 years of job-related experience.
• Management experience.