Technical Service Manager
| Company | Xylem |
|---|---|
| Location | Indianapolis, IN, USA, Mokena, IL, USA, Waukesha, WI, USA |
| Salary | $72300 – $130100 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Must have experience with electrical control panels, VFD’s, PLCs, SCADA systems and other electronic systems and instrumentation.
- Submersible Pump/Rotary Equipment troubleshooting and diagnostics experience
- 5 years related experience working in the field of wastewater projects and products.
- High School Diploma required. Continued education is preferred but not required.
- Strong working knowledge of the theories governing the operation and application of various Flygt and other relevant Xylem brand products is necessary.
- Working knowledge in water/wastewater processes, including pumping and various treatment equipment
- Treatment focus around disinfection (UV, Ozone), aeration, and filtration
- Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the operating and fiscal benefit of the company, distribution and the end-user.
- Very strong customer focus and interaction to ensure optimum relationships.
- Must have proactive ES & H focus in and around company and customer worksites; as well as on travel to and from.
- Strong leadership, supervisory, prioritization and communication skills (written and verbal) are necessary to help define, develop and enforce initiatives.
- Must be proficient in Microsoft Word, PowerPoint, Excel, Quote for Service, & SFDC.
Responsibilities
- Submersible Pumps troubleshooting and diagnostics
- Lead service efforts regionally with focus on customer satisfaction.
- Guide the service efforts of all Flygt (and other relevant Xylem brands) OEM service facilities in the Region.
- Review and manage service metrics with regards to repair time to quote, time to repair and quality / warranty.
- Provide service and shop operational guidance to the Sales/Service branch operations in the assigned area in accordance with established company policies and procedures.
- Provide supervision and training to appropriate personnel to assure smooth, efficient and effective service operations (includes in-shop repairs, start-ups and field service).
- Interface with end-users handling service problems and start-ups either by phone or on-site visit.
- Manage equipment repairs for the region and individual service centers.
- Assist with the scheduling of equipment, resources and employees for large projects, along with reviewing all associated documents in conjunction with the local branches.
- Assist the Regional Operations Manager and Service Center Managers to streamline operational processes and create standards within the region.
- Participates in cross-functional teams to enhance the operational experience for Xylem customers and increase profitability, including identifying, planning, and executing opportunities for growth and expansion within region.
Preferred Qualifications
- Continued education is preferred but not required.