Technical Sales Support Specialist

A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
Strong communication skills; oral, written and presentation.
Strong organization, planning and time management skills to achieve results.
Strong personal and professional ethical values and integrity.
Holds self-accountable to achieving goals and standards.
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel).
Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.

Collaborate with new and existing customers, distributors, and internal personnel.
Provide, via phone and/or e-mail, all aspects of technical support for assigned products.
Organize the Field Sales team in all custom development projects when necessary.
Collaborate with the customer and the sales manager / engineering, distributing technical information when available to all relevant parties, or other activities as needed.
Organize marketing and engineering in maintaining and improving all technical documentation, both print and digital, and provide feedback whenever possible as to potential improvements in either.
Key participant in the overall products return process for all technical related returns from assigned products in the designated region.
Organize all regional prospecting activities for assigned products with regards to identifying account potential based on technical reviews of website information, products brochures, etc., as needed.
Maintain a comprehensive record within company database of all technical calls received.

Excellent writing and communication skills preferred.
Attention to detail and accuracy preferred.
Aptitude for troubleshooting mechanical and electronics not required but would be helpful.
Salesforce experience could be helpful.