Technical Phone Support GC GCMS ICPMS-Analytical Instrumentation
| Company | Agilent Technologies |
|---|---|
| Location | Boston, MA, USA, New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, Houston, TX, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, San Francisco, CA, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Oakland, CA, USA, Lexington, MA, USA, Waterbury, CT, USA, Nevada, USA, Philadelphia, PA, USA, Durham, NC, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Elk Grove Village, IL, USA, Minnesota, USA, Colorado, USA, Kirkland, WA, USA, Reston, VA, USA, Rhode Island, USA, Utah, USA, Union City, NJ, USA, Northeastern United States, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, North Carolina, USA, Oklahoma, USA, Wilmington, DE, USA, Broomfield, CO, USA, Remote in Canada, Missouri, USA, Louisiana, USA, Alaska, USA, Michigan, USA, Illinois, USA, Alabama, USA, United States, Idaho, USA |
| Salary | $41.27 – $77.38 |
| Type | Full-Time |
| Degrees | Bachelor’s, Master’s |
| Experience Level | Senior |
Requirements
- Must have completed all required course work to obtain a Bachelors, Masters or other University degree in Chemistry, Biochemistry, Biology, Microbiology or similar science focused field highly preferred; may consider an equivalent combination of education, training and experience.
- 5+ years of relevant experience with Agilent analytical instrumentation; including hardware, software and applications.
- 5+ years practical experience using and/or supporting Gas Chromatography and Atomic Spectroscopy products; GC, GCMS (SQ + QQQ), ICP-MS and related products.
- Logical troubleshooting skills.
- Ability to make decisions and juggle multiple competing priorities, demonstrated multi-tasking skills.
- Excellent verbal and written communication skills.
Responsibilities
- Provide remote post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
- Perform in-depth technical support and remote troubleshooting of customers’ applications.
- Position consulting and education services using telephone, chat, and remote internet collaboration or e-Learning platforms.
- Support 3rd party products and occasionally visit customer sites, must be able to travel occasionally for technical training.
- Leverage post sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.
Preferred Qualifications
- Experience with GC/QTOF and ICPMS would be a plus, or the candidate would be required to attend service training for these in the future.