Technical Onboarding Engineer

7+ years of overall experience in data warehousing / data analytics / business intelligence
Must have at least 3 of these years of hands-on BI development, using one of the major Business Intelligence tools (Tableau, Looker, PowerBI, Sisense, Qlik, Thoughtspot etc…), working in a customer-facing, technical role (BI developer, BI consultant or BI pre-sales)
Clear communication style and the ability to explain complex technical issues in a simple manner, adapting to the knowledge level of the customer
Customer relationship skills
Data warehouse experience – cloud data warehouse preferred (Snowflake, Databricks, Redshift, BigQuery)
Hands-on experience with dimensional data models and data shaping techniques (SCD, dim_date, pivot/unpivot/lateral join with unnesting etc…)
Hands-on SQL proficiency
Focus on methodologies for creating BI solutions, that are robust, reusable and easy to understand and maintain
Desire to teach the customer the best way to accomplish their goal
Bachelor’s degree in computer science or related field or equivalent technical experience

Drive new customer onboarding with a core focus on customer adoption and self-sufficiency
Guide experienced BI developers, new to Sigma, on Sigma-specific methodologies
Tailor the implementation design to the skill-set of the customer
Teach best practices of using Sigma, relevant to the use case and the skill-set of the user
Define path to successful onboarding based on proactively understanding customer’s business’ needs and purchase drivers for Sigma.
Drive accountability of the customer to define the path to first value, working closely with Sales and Customer Success Managers.
Manage and own key customer milestones: sales handoff (internal), initial onboarding kickoff, enablement, training, first value use case activation, go-live, and handoff to CS.
Create an effective feedback loop to Product, Support and Sales teams to optimize how we onboard new customers.
Raise risks and drive accountability to remove onboarding blockers.
Provide BI implementation expertise / advice in one or more of the following areas: Sigma best practices and patterns, Data modeling / shaping, Common BI usage patterns, Future product direction / roadmap, Performance optimization, Security including SSO, team organization, and row-level security
Document new knowledge and cross-train other members of the team