Technical Lab Specialist
| Company | SOTI |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Experience in mobile, Cloud, client-server, or other enterprise technologies.
- Experience in or knowledge of Mobile Device Management as well as Server and Cloud infrastructure.
- Experience with IOT devices, protocols, and technologies.
- Experience and knowledge of server virtualization (ex: Hyper V. ESXi, etc).
- Problem solving and troubleshooting skills.
- Extensive knowledge of computer networking (routers, switches, firewalls, subnetting, vlans, etc).
- Ability to learn products, features, and technologies with minimal assistance.
- Strong oral, interpersonal, and written communication skills to effectively work with team members, peers, and stakeholders.
- Willingness to embrace change and process improvements to streamline work processes.
- Ability to concurrently work on multiple projects and remain flexible to adapt to changing requirements and priorities.
- Become proficient in all SOTI One platform products (SME in several).
Responsibilities
- Assist with the entire technical setup and deployment of SOTI’s devices and environments for all corporate and field marketing tradeshow events.
- Gather device, industry vertical, and environment requirements from the Business Development team to ensure event success.
- After each event, re-inventory all equipment, collect feedback, and implement improvements.
- Support the SOTI One Platform demo flow, ensuring functionality and contributing to ongoing enhancements.
- Work with the Technical Lab Manager on overall strategy and yearly goals.
- Collaborate with leads on new demo flows and continual improvement of environment capabilities.
- Assist with the setup, deployment, and maintenance of Global Training and Education Services environments, both cloud and on-premises, for internal testing, documentation creation, and training sessions.
- Assist with the setup of Global Training and Education Services’ device and feature setup requests.
- Assist with Sales Engineering regional demo environments, including setup, upgrades, maintenance, and troubleshooting for regional SMEs.
- Assist with planning, scheduling, and execute regular upgrades and maintenance of demo servers.
- Ensure all demo servers are running the latest stable software versions and security patches to maintain reliability and security.
- Troubleshoot server-related issues promptly to minimize downtime and disruption.
- Coordinate closely with product teams to align server upgrades with product releases and demonstrations.
- Monitor and optimize server performance, reliability, and resource utilization.
- Document server configurations, upgrade processes, troubleshooting steps, and best practices.
- Collaborate with the sales team to tailor demo environments for customer presentations and proof-of-concept activities.
Preferred Qualifications
- Sales experience and ability to demonstrate technical products using sales value selling.
- Windows Enterprise Software knowledge.
- Enterprise Mobility Management knowledge.
- Any other additional programming languages.
- 3-5 years in a technical software related role.