Technical Field Support Specialist

Basic understanding of electrical theory
Practical experience using a digital multimeter
Demonstrated knowledge of motor controls, electrical controls, or related equipment and their components
Strong interpersonal and communication skills, both written and verbal
Proficiency in CRM systems, preferably Salesforce, Microsoft Office applications
Willingness to travel extensively within the region for account development and to support existing customers
Physically flexible and mobile, with the ability to remove and replace a manhole cover, safely climb ladders, negotiate other terrain or obstacles, and provide basic mechanical field support

Rapidly develop the necessary skills through company-provided training to support customer needs, troubleshoot their equipment, and become an onsite resource for our customer service team
Understand how each customer uses our products, seek to identify additional solutions that may be available, and recommend the necessary enhancements, upgrades, or additional products
Build and maintain confidence and trust with our customers
Assist the commercial team with business cases, proposals, presentations, and other activities essential for maintaining and growing accounts
Work in compliance with all health and safety and environmental legislation including, but not limited to, the Occupational Health and Safety Act and Regulations and Company Policies, Procedures and Code of Conduct
Other duties assigned by management