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Technical Field Support Manager
| Company | KONE |
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| Location | Allen, TX, USA |
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| Salary | $121000 – $167000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Senior, Expert or higher |
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Requirements
- 4-year college level engineering degree in a technical discipline or equivalent
- 6 years minimum technical experience with field operations or maintenance
- Excellent technical knowledge of the elevator technology, Control, Drive and Digital systems
- Experience with electrical, mechanical and hydraulic systems of the elevators
- Extensive technical experience and understanding of a variety of elevator systems, digital solutions, components and installation processes
- Experience and proficiency with PC database, spreadsheet, scheduling, communication and word processing applications.
Responsibilities
- Manage coordinate and provide effective technical support for field organizations.
- Provide remote and on-site technical support for Front Lines in installation, modernization and maintenance technical issues.
- Provide technical support to ensure customer satisfaction.
- Provide input and guidance to Global KTI related to the development of new technologies.
- Plan and lead the introduction of new technologies into the field (e.g. KCE, Digital solutions).
- Pilot and deploy new products and solutions to field.
- Provide remote, helpdesk and on-site support to Kone Front Lines outside of the Americas.
- Participate Global workshops and trainings.
Preferred Qualifications
- Highly organized and technically skilled professional
- Ability to communicate complex engineering concepts clearly to both internal and external stakeholders
- Comfortable engaging directly with customers
- Ability to manage multiple priorities simultaneously
- Effectively present technical information to varied audiences, including clients and management teams
- Strong foundation in reading and interpreting construction drawings, electrical/hydraulic schematics, and technical procedures
- Ability to write clear reports and business correspondence
- Demonstrate advanced analytical and problem-solving skills, including applied mathematical concepts such as geometry and statistics
- Experience navigating ambiguous situations with minimal standardization
- Comfortable traveling on short notice
- Professionalism to potentially serve as an expert witness in legal proceedings.
