Skip to content
Technical Escalation Engineer
| Company | Pigment |
|---|
| Location | Toronto, ON, Canada |
|---|
| Salary | $95000 – $140000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- 5+ years experience in either L3 technical support, software incident management, or technical lead
- Ability to understand code or technical concepts with prior experience to demonstrate
- Experience in building data models (prior experience a plus)
- Curiosity about how things work and willingness to be hands-on
- Team player with a problem-solving mindset
- Strong sense of ownership, perseverance, due diligence
- Ability to explain and summarize information out of complex technical issues
- Very well organized with a good sense of priorities
- Willingness to take initiatives
- Customer-first mindset
Responsibilities
- Act as a liaison between the Customer Support Team and the Engineering teams
- Proactively watch and prevent issues from occurring
- Ensure that any event happening in production is addressed appropriately
- Propose improvements to the way we work to increase customer satisfaction
- Protect the productivity of Product and Engineering teams
Preferred Qualifications
No preferred qualifications provided.
