Skip to content
Technical Customer Service Specialist
| Company | Entegris |
|---|
| Location | Chaska, MN, USA |
|---|
| Salary | $67000 – $85000 |
|---|
| Type | Full-Time |
|---|
| Degrees | Bachelor’s, Associate’s |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- Technical degree from an accredited college, university or vocational school with 3-5+ years of experience preferred
- Degree in mechanical engineering from an accredited four-year college or university or vo-tech certificate with a minimum of three years of job-related experience preferred
- Good knowledge in standard application software (MS Office, SAP)
- Good team spirit and communication skills
- Self-confidence, assertiveness and independent way of working
Responsibilities
- Provides competent and fast technical support to internal customers, such as account managers, the customer enablement team and customer service
- Provides competent and fast technical support to external customers, in cooperation with all divisional functions, presenting Entegris as a partner and solution provider
- Understands customer and market requirements and provides Entegris solutions
- Understands the technical needs of customers, answers to all technical inquiries and provides documentation and product packages
- Presents him/herself as a reliable partner to customers and continuously engages in improving the customer experience
- Provides product, material, process and procedure support to the members of the sales and particularly the customer enablement team to ensure customer satisfaction
- Prepares quotations, including those for custom-made products and non-standard services
- Supports customer service in all quotation- and order-related matters
- Provides strong support to Entegris’ sales channel partners (SCP)
- Cooperates closely with all technical functions, such as field application, service and quality engineers
- Provides regular trainings to the local customer service team on products and applications
- Manages inquiries received through www.entegris.com, documents in CRM, and disseminates them to the appropriate internal and external functions
- Initiates and delivers trainings to internal and external customers
- Provides documents as needed, such as data sheets, manuals, safety data sheets, drawings etc
- Identifies opportunities and reports them to the account management team
- Assists in product change notification and product obsolescence initiatives
Preferred Qualifications
- SAP experience a plus
- Knowledge of the semiconductor industry a plus, but not required
