Technical Analyst Senior

Technical Analyst Senior

Requirements

• Advanced level skills in systems analysis techniques and processes.
• Intermediate knowledge of corporate usage standards/policies related to end user devices/technology.
• Technical and functional understanding of corporate standard client devices for purpose of deployment, support, and customer education at an Advanced level.
• Advanced knowledge of common micro-computer operating systems.
• Intermediate knowledge or experience of computer security procedures and protocol.
• Understanding of network infrastructure and protocols at an intermediate skill level.
• Dynamic knowledge of current technological developments/trends in area of healthcare with the ability to evaluate emerging technologies and identify their potential impact within the existing environment at an intermediate level.
• Advanced level ability to identify technical specifications to meet customer needs including operating systems, network protocols, application configuration.
• Ability to analyze complex problems and provide solutions using technology and/or process at the Advanced skill level.
• Intermediate experience in project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals at an Intermediate level.
• Advanced interpersonal skills, flexibility, and customer service orientation.
• Advanced ability to communicate effectively, both orally and in writing.
• Advanced ability to communicate technical information to non-technical personnel.

Responsibilities

• Provide intermediate to advanced level support to members of the healthcare community in a complex technical and process environment.
• Serve as escalation point for peer resources, support tasks, project tasks in support of team and organizational goals.
• Analyze complex problems and provide solutions using technology and/or process.
• Support tasks related to project management, planning, organizing, and adapting within a multi-department, multi-tasking environment.

Preferred Qualifications

• Master’s Degree or equivalent
• 7 years of relevant experience in the field
• Experience supporting client, clinical and medical technologies and systems
• Experience and proficiency in event correlation/log analysis, failure analysis/reporting, root cause analysis, risk assessment and troubleshooting
• Experience managing multiple projects and coordinating activities of numerous, diverse areas simultaneously