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Technical Account Specialist – Tas
| Company | Solenis |
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| Location | California, USA |
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| Salary | $57000 – $79800 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School diploma or equivalent required.
- 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
- Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
- Computer technology experience – Email, Excel, Word
- Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
- Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
- Effective use of power tools in limited spaces.
- Plumbing and electrical skills.
- Must have a professional attitude and be self-motivated/directed.
- Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
- Ability to work cross-functionally to achieve company goals.
Responsibilities
- Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
- Establish excellent relationships at all customer organization levels (end users/supervisors/managers).
- Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
- Install equipment following Standard Operating Procedures.
- Conduct routine visits.
- Maintain existing customer equipment in working conditions.
- Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
- Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
- Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
- Diagnose and resolve technical problems and/or conditions.
- Manage adequate inventory levels in company vehicle and storage units.
- Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
- Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
- Complete paid annual training program and mandatory safety training.
Preferred Qualifications
- Experience with Salesforce (FSL)
