Technical Account Manager - Tam

Technical Account Manager – Tam

5+ years in a technical customer-facing role (e.g., Technical Account Manager, Technical Relationship Manager, Technical Program Manager, or Solutions Engineer) in a SaaS, fintech, or market data context
Proven track record managing complex B2B relationships and delivering successful outcomes across technical and business stakeholders
Deep familiarity with RESTful APIs, OAuth, JSON, WebSockets, and cloud platforms (e.g., GCP, AWS, Azure)
Ability to diagnose, prioritize, and resolve multi-layered technical issues collaboratively
Excellent written and verbal communication skills tailored to both technical and non-technical audiences
Strong organizational skills with experience juggling multiple projects in an Agile, fast-paced environment

Act as the primary post-sale technical contact for a portfolio of strategic enterprise accounts
Guide customers through onboarding, integration, adoption, and ongoing success with NinjaTrader’s APIs, platform, and services
Drive joint planning, conduct executive business reviews, and provide clear metrics to demonstrate value and progress
Ensure Time-to-First-Trade (TTFT), NRR, and customer satisfaction goals are met or exceeded
Lead discovery, solution design, and implementation guidance for APIs, market data integrations, webhooks, and cloud-native services
Own the resolution of complex technical issues—diagnosing root causes, coordinating cross-functional responses, and keeping customers informed
Maintain technical expertise in cloud architecture, data streaming, and middleware solutions to offer credible, actionable guidance
Translate customer goals and feedback into prioritized requirements and insights for Product, Engineering, and Customer Support
Influence roadmap development by aggregating feedback from top-tier customers and sharing trends with product leadership
Serve as a partner to Sales and Product teams in pre-sales expansions, SoW development, and onboarding transitions
Employ Agile methods and tools to coordinate implementation, integration, and support projects across internal teams
Track key health indicators and proactively flag risks, bottlenecks, or delays
Facilitate blameless retrospectives and process improvements to continuously improve delivery

Background in trading platforms, market data systems, or financial regulatory compliance (e.g., SOC 2, PCI-DSS)
Experience contributing to or managing product lifecycle milestones in collaboration with engineering teams
Comfort with scripting (Python, JavaScript) for debugging, POCs, or light automation