Technical Account Manager – Okta Enterprise West

Technical Account Manager – Okta Enterprise West

Requirements

• 5+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.
• 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role
• 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following: Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect), Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols), Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes (ITSM, HR, etc), SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities, Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc), Security and performance monitoring and 3rd party signals integrations (SEIM, MDM, WAF, etc)
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO
• Ability to track and influence customer behavior and health metrics across a portfolio of accounts
• This position is remote, but does require you to be based within 50 miles of our downtown Bellevue, WA office and work in Pacific time zone. Some travel required
• This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

Responsibilities

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

Preferred Qualifications

• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent)

Benefits

No information provided on Benefits.