Technical Account Manager I
| Company | Adobe |
|---|---|
| Location | California, USA, Noida, Uttar Pradesh, India |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Multi-year experience working in complex enterprise IT environments in consulting/support/account management/development roles
- Very strong written and verbal communication skills
- Validated presentation skills, and experience organizing and running high-profile customer calls and meetings
- Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL)
- Must-have: Customer-facing experience in enterprise projects, object-oriented programming experience (Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies
- Bachelor Degree in Computer Science, Engineering, or equivalent
Responsibilities
- Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Leading and guiding customer through complex environment changes
- Onsite and production support
- Regular knowledge transfer sessions
- Coordinating/driving customer technical issues with support/engineering/consulting
- Handling technical issues, scheduled and unexpected
- Customer status calls and reporting
- Regular service reviews
Preferred Qualifications
- Nice-to-have: Apache Sling, JCR, CQ/AEM, CRM, Adobe Analytics or other Marketing Cloud solutions
- Relevant skills: enterprise software (Windows Server, Linux, Unix, WebSphere, WebLogic, JBoss, Oracle, SQL, Java)
- Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.