Technical Account Manager

Comfortable having technical conversations with technical and non-technical personas.
Problem solving experience for technical, product, and implementation related questions.
Excellent verbal and written communication skills.
Collaborative and team oriented.
Ability to work 5 days a week from our Bellevue, WA office.

Gathering success metrics for customer’s onboarding and advise them as they scope the lift and timeline for their own implementation.
Educate new and existing customers on getting the most out of Statsig.
Provided guided implementation support to new customers, helping them integrate Statsig with their data, product development tech stack, and their cultural processes.
Present training and other educational collateral to help customers get start with and improve their use of Statsig.
Advise on technical support and product adoption for existing customers, holding them accountable to their success metrics and timing goals for implementation.
Help customers be more successful with Statsig over time by learning about customers’ successes and challenges, coaching them on best practices, and bringing in other internal subject matter experts to help the customer.
Regularly assess customer health and success metrics to drive retention and identify areas for improvement.
Proactively identify and address customer challenges or issues, and work with customers and internal cross-functional partners to drive timely resolutions.
Advocate for customer needs by informing product enhancements and roadmaps and communicate expectations and timelines back to customers effectively.
Recommend process, content, and approach improvements for our team to increase our efficiency and effectiveness in supporting our customers.