Team Lead – Renewals
| Company | Zensurance |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- RIBO license required.
- 3+ years of commercial lines experience or 5+ years of insurance experience.
- 1+ year of people management experience.
- Persistence and agility to meet set targets consistently.
- Excellent written and verbal communication skills.
- Attention to detail and demonstrated flexibility in managing multiple clients at a time.
- CAIB and CIP designations are assets.
Responsibilities
- Develop a deep understanding of company goals and initiatives, cascade down to the team and individual level.
- Set team objectives, oversee team’s day-to-day activities ensuring all tasks are completed within Service Level Agreements and goals are met.
- Manage individual performance goals-setting. Create impactful performance plans. Provide motivation, coaching, training and developmental opportunities to team members to ensure they perform to required standards and achieve agreed upon objectives.
- Create an inspiring team environment with an open communication culture.
- Perform monthly audits to ensure team quality standards are met and exceeded, provide just-in-time coaching on the identified performance gaps.
- Identify training needs, assist with facilitating training sessions and implementing procedures, provide new hires onboarding as well as continuous team learning sessions with existing team members.
- Perform regular 1:1 meetings with direct reports along with productive weekly team meetings, to elevate high performance.
- Manage and oversee all client escalations with integrity and professionalism.
- Champion internal process optimization to improve efficiencies and remove manual hurdles across the team.
- Manage team’s staffing plans, ensure adequate resource coverage.
- Establish relationships within the Sales leadership team. Communicate updates to the team and provide feedback to management.
- Handle renewal insurance leads provided to you by Zensurance.
- Assess the needs of potential clients to advise on coverage requirements.
- Advocate for internal process improvements to create efficiencies to remove manual hurdles across the team.
- Map out and make improvements to the customer journey to elevate customer satisfaction as measured through our Net Promoter Score.
- Identify and coach staff to create cross-sell opportunities.
Preferred Qualifications
- CAIB and CIP designations are assets.