Team Lead – Online Operations – Adesa
| Company | Carvana |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- 3-5 years of experience in online operations, digital sales support, e-commerce, or automotive remarketing.
- 2+ years of experience in a team leadership or supervisory role, with proven coaching and development skills.
- Strong understanding of online sales platforms, digital auction processes, and operational best practices.
- Excellent leadership, communication (verbal and written), and interpersonal skills.
- Proven ability to manage team workloads, prioritize effectively, and meet deadlines in a dynamic environment.
- Strong analytical, critical thinking, and problem-solving capabilities.
- Meticulous attention to detail and proficient multitasking abilities.
- High proficiency with computer systems (e.g., Google Suite/MS Office, internal operating systems; CRM/sales software experience is a plus).
- Proactive, results-oriented mindset with a commitment to continuous improvement.
- Ability to thrive in a fast-paced, high-volume, collaborative setting.
- Ability to commute 5 days per week to our Tempe office.
Responsibilities
- Lead, coach, mentor, and inspire a team of Online Operations Coordinators, fostering a culture of high performance, continuous improvement, and collaborative success.
- Conduct performance reviews, provide feedback, and develop individual development plans.
- Manage team workload and allocate resources to meet deadlines and service level agreements.
- Oversee all aspects of online sales preparation and execution, including quality assurance of vehicle postings, timely release of units for sale, and adherence to complex sales schedules and client specifications.
- Ensure the team provides excellent and responsive support to auction partners via email and telephone, addressing inquiries and maintaining strong working relationships.
- Analyze KPIs and operational trends to identify, develop, and implement strategies for process improvements, increased efficiency, and enhanced service quality in online operations.
- Serve as the primary escalation point for complex online operational issues, collaborating with auctions and internal teams to investigate and ensure effective, timely resolutions.
- Track and report on team performance and key operational metrics to leadership. Collaborate closely with auction staff and internal ADESA departments to ensure integrated and smooth online operations.
Preferred Qualifications
- Experience in developing and implementing process improvements is highly desirable.