Team Lead – Loss Prevention Operations
| Company | DriveTime |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Excellent verbal and written communication skills
- A mind for the details
- Agile in a fast-paced environment
- Plays well with others
- Passionate and goal-oriented
- Fantastic problem solver
- High School Diploma or GED required
- Proficiency with Microsoft Office Suites such as Excel, Outlook, and Word
- Management experience is a plus!
- Must be comfortable working on site
Responsibilities
- Proficient in the support needs of PCO, COST and Skip Recovery Specialist job functions
- Learn and utilize a wide variety of departmental reports to assist with establishing goals and meeting objectives
- Manages team assignments and meeting company standards and objectives set
- Assist with leading the development and training of team members
- Assists department leadership with conducting meetings, ensuring daily and weekly game plans are communicated and understood
- Provide guidance and training to all personal, as well as assisting with manager escalations
- Coach team to provide excellent internal and external customer service via phone, email, and tickets
- Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with Bridgecrest’s vision and values
- Create and maintain a culture of positive change management for the LM Specialty teams towards the goal of being best in class
- Complete scheduled and ad hoc projects as assigned
Preferred Qualifications
- Management experience is a plus!