Team Lead

Team Lead

Requirements

• Minimum 5 years of experience in logistics management, technical support, or a related field.
• Minimum 2 years of experience leading and managing teams.
• Experience with AR VR hardware or technology.
• Familiarity with ITIL or other service management frameworks.
• Project management experience.
• Lean Six Sigma or other process improvement certifications.

Responsibilities

• Lead and mentor a team of logistics specialists and technical support personnel.
• Foster a positive and collaborative work environment.
• Conduct performance evaluations, provide feedback, and identify training needs.
• Delegate tasks effectively and ensure team members have the resources to succeed.
• Oversee the entire logistics process, from receiving and inventory management to distribution and returns.
• Develop and implement strategies to optimize logistics efficiency and reduce costs.
• Ensure timely and accurate delivery of AR hardware to internal teams and external partners.
• Manage warehouse operations, including receiving, storage, and shipping.
• Oversee the provision of technical support to users of AR hardware and software.
• Ensure timely resolution of technical issues and user inquiries.
• Develop and maintain support documentation and knowledge bases.
• Implement processes for troubleshooting, bug triage, and RMA management.
• Develop long-term plans for logistics and technical support operations.
• Identify areas for improvement and implement process enhancements.
• Forecast future needs and ensure scalability of operations.
• Contribute to the development of departmental budgets and resource allocation.
• Establish and maintain strong communication channels with clients and internal stakeholders.
• Provide regular updates on team performance, project progress, and key metrics.
• Conduct post-mortem investigations of significant events and identify areas for improvement.
• Prepare reports and presentations for leadership reviews.
• Implement quality control measures to ensure accuracy and efficiency of operations.
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Drive continuous improvement initiatives to enhance service quality.

Preferred Qualifications

• Bachelor’s degree in Logistics, Supply Chain Management, Information Technology, or a related field.