Tax Resolution Specialist
| Company | Warp Payroll |
|---|---|
| Location | Remote in USA, New York, NY, USA |
| Salary | $80000 – $120000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- 2–4 years of payroll or payroll-tax experience
- Comfort juggling high notice volume and shifting priorities
- Rigorously organized, ensuring every deadline, document, and follow-up is tracked and completed
- Resolve every notice with exceptional customer experience as the top priority
- Strong written and verbal communication skills
- Willingness and openness to learn new things on a daily basis
Responsibilities
- Decode federal, state, and local payroll tax notices
- Translate tax jargon into plain English
- Guide founders by email or quick Zooms
- Draft letters, file responses, and represent Warp in conversations
- Keep case notes in Linear and Notion so other teams can have direct context on updates and progress
- Flag latest compliance trends and process gaps
- Turn recurring pain points into FAQs, Founder Guides, and blog posts
- Work with Product team to test new tools that compress resolution time
Preferred Qualifications
- Prior experience in a similar role
- Familiarity with multi-state payroll (NY and CA focus a bonus)
- Active CPA license
- Background in a high-growth SaaS or payroll / HR startup