Tax Registration Coordinator

Minimum of 1 year of professional experience in customer service
Prior payroll tax experience is a plus
Strong written and verbal communication skills with acute attention to detail
Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
Self-driven to be productive and seek out self-improvement
Committed to delivering service excellence in every customer interaction
Excited by opportunities to drive process improvements

Register new accounts for our customers who have hired employees in a new state.
Complete and file all necessary Power of Attorney applicable in each state.
Work with representatives from state unemployment offices to make sure all state unemployment accounts are set up properly.
Craft outbound emails to customers regarding required information for their accounts; follow up via phone when necessary with the required service level agreement.
Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow.
Manage the queue of open issues to deliver timely and effective solutions regarding a customers’ unemployment tax account.
Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy and surfacing any issues to senior team members.
Contribute recommendations for improving the collection and tax remittance process as applicable.
Partner with the State unemployment claims team to ensure timely updates to accounts in order to ensure claims are routed correctly.
Track trends identified within each state proactively create relevant responses.
Remain informed regarding state regulations affecting new business registrations and account maintenance.
Perform other related duties as assigned.