Talent Operations Specialist

Talent Operations Specialist

Requirements

• 2+ years of experience in Talent Acquisition, TA Ops, or HR systems support (Workday strongly preferred)
• Demonstrated experience in high-volume or fast-paced hiring environments
• Proficient in Excel and able to manage dashboards, reporting, tracking, audits, and data analysis
• Highly organized, strong attention to detail and able to manage competing priorities to meet deadlines
• Exceptional verbal and written communication skills
• Demonstrates agility, sound judgment, and a proactive, solutions-focused mindset
• Bachelor’s degree in human resources, Business Administration, or a related field
• Strong interpersonal skills with the ability to build relationships with employees at all levels of the organization
• Maintains confidentiality and exercises discretion in handling sensitive information
• Knowledge of employment laws and regulations related to onboarding and hiring processes is a plus
• Demonstrates a strong entrepreneurial spirit, thrives in collaborative environments, communicates ideas effectively, adapts seamlessly to change, influences stakeholders, and proactively identifies opportunities for improvement.

Responsibilities

• Ensure a seamless candidate experience through clear, timely and accurate updates
• Assist team with reviewing candidate resumes, sourcing and screening applicants when needed
• Schedule interviews between candidates, recruiters, and hiring managers across time zones as needed
• Manage interview logistics, confirmations, and candidate communication
• Draft and send offer letters, ensuring accuracy, version control, and compliance
• Track offer lifecycle data (extended, accepted, declined, withdrawn, rescinded)
• Initiate background check, drug screen and pre-hire communication
• Track ‘Did Not Start’ outcomes for improved reporting and audit accuracy
• Partner with HR to support new hire onboarding coordination
• Support contractor onboarding/offboarding
• Open and close requisitions, manage status changes, and support approvals
• Review and post job descriptions to the ATS, external sites, and job boards
• Manage employee referral intake and payout tracking
• Support system enhancement testing, documentation, and scheduling tool integrations
• Generate recruiting metrics such as time-to-fill, offer conversion, offer acceptance rates, and diversity hiring data
• Own internal dashboards and reporting cadences for TA leadership
• Conduct pre-hire and post-hire surveys with candidates and hiring managers to gather feedback on the recruiting and onboarding experience
• Support the development and tracking of Talent Acquisition Net Promoter Score (TA-NPS) metrics
• Analyze and translate data into actionable insights, identify trends, strengths, and opportunities for improvement
• Partner with recruiters and TA leadership to implement feedback-driven initiatives that enhance the candidate and hiring manager experience
• Foster strong, collaborative relationships with hiring managers, recruiters, and new hires to strengthen the Talent Acquisition brand internally
• Identify and recommend on-going improvements in scheduling, onboarding, and candidate engagement workflows
• Maintain updated SOPs and assist with TA tool enhancements, including scheduling platform integrations
• Partner with systems/IT for Workday or vendor enhancements and adoption initiatives
• Partner with recruiters, hiring managers, HR, and IT to streamline processes
• Lead or support ad-hoc TA operations projects such as vendor coordination, compliance initiatives, and scaling efforts for high-volume hiring
• Support both Managed Services and Non-Managed Services hiring teams based on need
• Perform other duties as assigned.

Preferred Qualifications

• Experience in high-volume or consulting hiring environments
• Background in recruiting coordination or operations
• Experience with Workday ATS