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Tag & Coordinator – In-Store Sales & Customer Service
| Company | AAA Club Alliance |
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| Location | Horsham, PA, USA |
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| Salary | $16.85 – $21.54 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Required sales and customer service experience, ideally in a lead role, with a focus on accuracy and results.
- Effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
- Proficiency in computer skills essential for multitasking in a fast-paced retail environment.
- Notary Public designation or the ability to successfully obtain and maintain a Notary Public designation with six (6) months of employment.
- Ability to successfully complete all required training workshops provided for Title Service Agents.
- A minimum educational requirement of a High School Diploma/GED.
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
Responsibilities
- Process driver’s license and vehicle registration applications.
- Answer and provide guidance to public inquiries pertaining to state specific regulations on driver license and/or vehicle titling and registration applications.
- Serve as the lead and mentor of title clerks and oversee that title process is being completed accurately.
- Assemble and prepare all applications for submission to state and/or Tag & Title Administration and meet submission schedule.
- Manage, document, and research rejected applications/submitted errors and resolve discrepancies timely.
- Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
- Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Preferred Qualifications
- Working knowledge of Motor Vehicle Title system and/or prior experience in tag and title work.
