Systems & Tools Public Sector Senior Manager / Team Lead
| Company | Salesforce |
|---|---|
| Location | Indianapolis, IN, USA, Tampa, FL, USA, South Carolina, USA, Georgia, USA, Arizona, USA, DeSoto, TX, USA, Colorado, USA, North Carolina, USA, Indiana, USA, Illinois, USA |
| Salary | $141300 – $194300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- Resident of the United States
- Currently live in the United States
- Bachelor’s Degree
Responsibilities
- Serve as the overall leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.
- Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.
- Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.
- Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.
- Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.
- Own the creation, documentation, validation, communication and upkeep of business requirements and their supporting use cases.
- Set priorities, open cases with developers, and guide them through deployment.
- Effectively communicate status, accomplishments, and roadblocks to a dynamic global team.
- Partner with Subject Matter Experts, Business Architects, and Product Owners to develop requirements, review solutions and designs, and build enablement and test scripts.
- Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.
- Provide general support on additional administrative and operational tasks.
Preferred Qualifications
- Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.
- Salesforce Admin and Advanced Admin certifications and product experience
- Public Sector experience
- Certinia’s PSA / PS Cloud tool experience
- Certified Project Manager (PMP, Prince2)
- SAFe Agile and/or Certified Scrum Master
- Familiarity with CRM and data management
- Experience as a customer-facing consultant
- Relevant practical experience in systems administration or business analysis
- Advanced understanding of cloud computing, solutions, and the Salesforce product family
- Strong professional communication (written and verbal), organizational, analytical and problem-solving skills, attention to detail
- Ability to multitask while managing deadlines, perform well under pressure, work independently and as a part of a team
- Flexible, creative, highly motivated self-starter with demonstrated ability to produce results
- Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
- Collaborative; extremely customer-service and team-oriented
- Ability to stay focused and learn quickly in a fast-paced, rapidly developing business environment