Systems Specialist
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $91811 – $120750 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Top Secret SCI + Polygraph clearance
- 5+ years of related experience
- CompTIA Security+ certification
- US Citizenship
- Computer Hardware skills
- Remote Access skills
- Remote Support skills
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Preferred Qualifications
- Maintains current knowledge of relevant technology as assigned