Systems and Process Lead

Systems and Process Lead

Requirements

• You have a Bachelor’s degree or post-secondary education in Information Technology, Business or a related field
• You have 4+ years of experience in business analysis and/or project management
• You have 2+ years of experience in a B2B sales operations/service role, ideally in the outdoor/apparel industry
• You have worked with B2B technology systems including ERP, CRM, EDI, and Ecommerce
• You have an understanding of E2E Business Process including OTC/QTC
• You have built roadmaps, timelines, and process maps using tools such as JIRA, Miro, and Smartsheets
• You have a proven track record of leading and conducting workshops with project delivery teams, resulting in successful project outcomes
• You have demonstrated success working in an agile methodology
• You have excellent interpersonal skills and the ability to work with all levels of stakeholders
• You have an exceptional ability to collaborate and contribute as a team player, and the ability to build strong, positive relationships within your team, and cross functionally
• You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements
• You thrive on being the person that connects departments cross functionally to drive common business design and data consistency
• You have strong organization and prioritization skills while managing multiple, competing priorities
• You have excellent time management skills with the ability to plan ahead and meet deadlines
• You possess a high level of analytical and critical thinking
• You have strong facilitation, diplomacy, and mentorship skills
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Responsibilities

• Understanding our ever-evolving business needs and converting them into specific business requirements with acceptance criteria that can be grouped into initiatives aligning with Arc’teryx’s strategic goals
• Owning the process of system changes for release, including organizing release demo sessions, testing, documentation and change management
• Collaborating with internal and external stakeholders to develop and review project briefs and plans and presenting project initiatives to business sponsors
• Gathering and translating business requirements into clear documentation, ensuring alignment across stakeholders, and identifying and sequencing the necessary activities needed to successfully complete projects
• Leading workshops with the delivery teams at key points of a project lifecycle
• Representing the business at meetings with technical teams to clarify business requirements, ensuring solutions pass acceptance criteria, and validating change impacts
• Managing workload and prioritization of resources required to complete projects with the highest level of success
• Identifying and evaluating the backlog of future capabilities that will aid in the execution of our strategy and objectives
• Running planning meetings, standups, and reviews as required
• Ensuring proper risk management by documenting all risks and employing effective mitigation strategies
• Ensuring alignment across assigned project(s) and efficient escalation and removal of project impediments
• Ensuring stakeholders are clear on all project impacts from current state while highlighting future state capabilities and maintaining business continuity

Preferred Qualifications

No preferred qualifications provided.