Systems Administrator
| Company | MRI Software |
|---|---|
| Location | Tempe, AZ, USA, Solon, OH, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Excellent analytical and problem-solving skills
- Excellent interpersonal and professional communication skills
- Strong time management and organizational skills
- Ability to understand and articulate technical concepts and derive solutions
- Ability to maintain a high-level of confidentiality
- Works independently and as a team member in a high performance 24/7 availability environment
- Can perform SQL query expressions to diagnose or resolve routine issues
- Can use PowerShell scripts for deployments and other daily tasks
- Proficiency in server, storage and virtualization standards, techniques and tools
- Capable of utilizing command-line tools to troubleshoot network connectivity and performance issues
- Ability to quickly gain functional knowledge in proprietary software(s) and apply that knowledge to tasks and troubleshooting
- Experience with authentication and security best practices to ensure least privilege rights
Responsibilities
- Configure, maintain, and support MRI applications in an environment requiring 24/7 uptime
- Respond to inbound requests for on-premise and hosted clients within prescribed service levels
- Troubleshoot components of systems relying on proven techniques for IT data center analysis and evaluation
- Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status with the client to maintain a high rate of client satisfaction
- Manage and maintain data backups/restore requests for SQL databases
- Install new software releases and system upgrades, including new client setups and migrations
- Follow change management procedures
- Create, update, audit and modify documentation as required
- Perform auditing tasks as needed by the business for various products
- Perform other duties and responsibilities as assigned
Preferred Qualifications
- Experience with Windows Server, SQL Server, Active Directory, VMWare and Citrix/RDP client preferred
- Knowledge of SaaS models and large-scale, distributed web architectures utilizing SaaS technologies is a plus
- Experience with API configuration and troubleshooting is a plus
- Bachelor’s Degree in Information Technology, Information Systems or relevant work experience preferred