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System Support Engineer, CRM
| Company | Gloo |
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| Location | Boulder, CO, USA |
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| Salary | $95000 – $115000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Mid Level, Senior |
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Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field; or equivalent practical experience.
- 3+ years of hands-on Salesforce configuration, support, and integration experience is required.
- Strong experience building and managing Salesforce Flows is essential.
- Ability to read Apex code is required; experience or strong interest in writing Apex code is highly preferred.
- Experience with CRM integrations using APIs, middleware tools (Zapier, Informatica, or similar) is expected.
- Strong customer communication skills, with comfort troubleshooting directly with both technical and non-technical users via Slack, email, or ticketing platforms.
Responsibilities
- Provide Tier 2 support, troubleshooting and resolving complex CRM issues directly with external customers and internal teams.
- Design, build, and maintain Salesforce and HubSpot workflows, flows, dashboards, reports, and automations.
- Collaborate closely with Gloo360 System Admins, Strategic Account Managers, and directly with customer organizations to identify CRM system needs, troubleshoot complex issues, and deliver scalable solutions.
- Contribute to scalable CRM architecture design and ongoing configuration refinement.
- Manage CRM integrations across key systems (Salesforce, HubSpot, Google Workspace, Workday, Zapier, Informatica, and APIs).
- Monitor integrations for data consistency, reliability, and system performance.
- Leverage automation to improve efficiency, eliminate manual processes, and reduce errors.
- Own the development of clear, thorough technical documentation, process flows, and system integration diagrams.
- Build training resources and deliver sessions to empower users and increase system adoption.
- Proactively identify risks, system inefficiencies, and opportunities to optimize workflows.
Preferred Qualifications
- HubSpot experience — including pipelines, workflows, automations, reports, and integrations — is strongly preferred and will elevate candidates.
- Familiarity with Salesforce dynamic forms, Lightning record pages, permission sets, and permission set groups is a plus.
