System Support Analyst
| Company | Sanofi |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelors/Diploma of Applied Science/Engineering or Computer Science
- Experience in IT or automation environment
- Experience with computer systems validation in pharmaceutical industry
- Good understanding of IT Software Development Life Cycle (SDLC) and Project Management Methodologies
- Strong understanding of waterfall project management methodology with agile mindset and approaches
- Ability to quickly learn manufacturing processes
- Strong organizational and time-management skills
- Excellent problem-solving and decision-making abilities
- Effective communication skills (technical writing, verbal and presentation)
- Self-driven with a passion for taking ownership for their work
- Proven track record of successful independent work and self-sufficiency
Responsibilities
- Collaborate in the planning, design, development, and deployment of new solutions, and enhancements to existing solutions
- Coordinate and manage meetings with the FFIP teams and extended project teams (e.g. application Core Teams)
- Liaise with various business groups in the organization to facilitate the implementation of MES, PI, Serialization system, hardware qualification, and new or improved business processes
- Develop and maintain requirements, design specifications, traceability matrix, test scripts, and business cases during the planning and development phases of ITS projects
- Effectively manage day-to-day tasks in project plans for the project
- Coordinate, perform, and support in-depth testing, end-user reviews, modified and new processes validation
- Support shopfloor software and hardware (during office hours and off hours)
- Successfully delivery of the assigned tasks
- Collaborates with manufacturing operations, Digital (local/global) teams, quality organizations and project leadership to develop validation documents, specifications, test scripts, documentation, and to execute the project tasks within the Sanofi global core solutions model
- Providing in-person support of physical shop floor hardware/workstations (e.g. printers, scanners, WiFi bridges, ThinClient devices, peripherals)
- Participating in on-call support for addressing system emergencies outside of regular business hours
- Driving system and process improvements to improve user experience and/or reduce required support and troubleshooting effort
Preferred Qualifications
- Experience with manufacturing execution systems, data historian systems, automation and control systems is advantageous