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System Support Analyst

System Support Analyst

CompanySanofi
LocationToronto, ON, Canada
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelJunior, Mid Level

Requirements

  • Bachelors/Diploma of Applied Science/Engineering or Computer Science
  • Experience in IT or automation environment
  • Experience with computer systems validation in pharmaceutical industry
  • Good understanding of IT Software Development Life Cycle (SDLC) and Project Management Methodologies
  • Strong understanding of waterfall project management methodology with agile mindset and approaches
  • Ability to quickly learn manufacturing processes
  • Strong organizational and time-management skills
  • Excellent problem-solving and decision-making abilities
  • Effective communication skills (technical writing, verbal and presentation)
  • Self-driven with a passion for taking ownership for their work
  • Proven track record of successful independent work and self-sufficiency

Responsibilities

  • Collaborate in the planning, design, development, and deployment of new solutions, and enhancements to existing solutions
  • Coordinate and manage meetings with the FFIP teams and extended project teams (e.g. application Core Teams)
  • Liaise with various business groups in the organization to facilitate the implementation of MES, PI, Serialization system, hardware qualification, and new or improved business processes
  • Develop and maintain requirements, design specifications, traceability matrix, test scripts, and business cases during the planning and development phases of ITS projects
  • Effectively manage day-to-day tasks in project plans for the project
  • Coordinate, perform, and support in-depth testing, end-user reviews, modified and new processes validation
  • Support shopfloor software and hardware (during office hours and off hours)
  • Successfully delivery of the assigned tasks
  • Collaborates with manufacturing operations, Digital (local/global) teams, quality organizations and project leadership to develop validation documents, specifications, test scripts, documentation, and to execute the project tasks within the Sanofi global core solutions model
  • Providing in-person support of physical shop floor hardware/workstations (e.g. printers, scanners, WiFi bridges, ThinClient devices, peripherals)
  • Participating in on-call support for addressing system emergencies outside of regular business hours
  • Driving system and process improvements to improve user experience and/or reduce required support and troubleshooting effort

Preferred Qualifications

  • Experience with manufacturing execution systems, data historian systems, automation and control systems is advantageous